Label
Issue Tracking
GeneXus and its distributors provide assisted support services through the Issue Tracking system. This system is available to all customers who are under warranty or up-to-date with annual maintenance fees for GeneXus licenses.
How does it work?
1. You can submit your request online or by email.
2. Once the request enters the system, a ticket number is assigned to it.
Online requests
We at GeneXus recommend that you use this method. The application will guide you through the ticket report to make sure that the support team receives all the necessary information to reply to you as soon as possible.
Email requests
Send your request via email to the corresponding support team following this steps:
Development Environment: gx@genexus.com
Protección: prot@genexus.com
Generador .NET Framework: netframework@genexus.com
Generador .NET: net@genexus.com
Generador Java: java@genexus.com
Generador Native Mobile: mobile@genexus.com
Generador Angular: angular@genexus.com
GeneXus Server: gxserver@genexus.com
GXflow: gxflow@genexus.com
GXquery: gxquery@genexus.com
GXportal: gxportal@genexus.com
GX for SAP Systems: gx4sap@genexus.com
Generador RPG, Generador Cobol: iseries@genexus.com
GXtest: gxtest@genexus.com
Development Environment: gx@genexus.com
Protección: prot@genexus.com
Generador .NET Framework: netframework@genexus.com
Generador .NET: net@genexus.com
Generador Java: java@genexus.com
Generador Native Mobile: mobile@genexus.com
Generador Angular: angular@genexus.com
GeneXus Server: gxserver@genexus.com
GXflow: gxflow@genexus.com
GXquery: gxquery@genexus.com
GXportal: gxportal@genexus.com
GX for SAP Systems: gx4sap@genexus.com
Generador RPG, Generador Cobol: iseries@genexus.com
GXtest: gxtest@genexus.com
Do you prefer to call us?
To learn more about this service, please contact your GeneXus distributor.