In this video, Luis Murillo from the GeneXus team introduces the use of artificial intelligence within GeneXus, highlighting how the company uses its own tools to innovate and optimize processes. The presentation explores the concept of "dogfooding" and how this practice strengthens product development.
Throughout the talk, Luis delves into the development of a support assistant powered by artificial intelligence. He explains the creation process of this system, which helps the team resolve support tickets more efficiently, and describes the benefits of using an in-house platform instead of external solutions. He also shares additional cases where they have implemented AI, such as in documentation and the sales department, demonstrating the value of these tools across various company areas.
